Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
What is your shipping policy for international orders?
We ship worldwide using carbon-neutral couriers. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our online returns portal to generate a prepaid shipping label and select your preferred exchange or refund method.
Are your materials sustainably sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and PFC-free water-resistant coatings to ensure our gear is as kind to the planet as it is to your wardrobe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, adventure-ready fit.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor its journey to your doorstep.